Terms and Conditions

About Us

Please read our Terms and Conditions fully prior to purchasing a ticket. For party T&Cs please see the dedicated section below

TICKET TERMS AND CONDITIONS
All customers purchasing a ticket from LETS PRETEND are bound by the following terms and conditions.

  1. Tickets
    1. Parents and carers hold sole responsibility for their children during play sessions. LETS PRETEND and its staff are not responsible for the supervision of children during this time. The purchase of a child ticket entitles the bearer (1st adult included in price) to a 90 minute play session at one of our allotted times. Extra adults who wish to attend must purchase the relevant ticket.
    2. Ticket prices are listed in GBP and are inclusive of VAT. Prices may change at any time. We reserve the right to correct any pricing errors after booking.
    3. The ticket price includes admission only and does not include any food or drink which are available to purchase separately.
    4. On entry, priority will be given to visitors who have booked in advance. Entry cannot be guaranteed for visitors who have not pre-booked.
    5. All customers with pre-booked tickets will receive email confirmation along with a booking reference which constitutes proof of purchase. Please check you have received this email following purchase. Your booking reference is required upon arrival as proof of purchase to gain access to LETS PRETEND
    6. Large group bookings are permitted up to a maximum of 24 tickets inclusive of adults, children and babies. LETS PRETEND reserves the right to cancel any group bookings that exceed 24 spaces.
    7. All tickets are non-refundable. Transfers to another session may be made providing a minimum of 24 hours’ is given by phone or email only.
    8. In the event that we are unable to open due to adverse weather conditions or other circumstances beyond our control we reserve the right to cancel a booking and issue a full refund.
  2. Play Sessions
    1. LETS PRETEND operates 4 sessions at 9.30am, 11.30am, 1.30pm and 3.30pm 7 days a week
    2. Visitors may arrive no more than 5 minutes prior to the start of their sessions and must leave at the end of their allotted 90 minute sessions.
    3. LETS PRETEND will close for 30 minutes between each session to allow for cleaning.
    4. No customers will be permitted entry during this time.
    5. All children must be accompanied by an adult aged 18 or over
  3. Rules of Play
  4. 1 .LETS PRETEND reserve the right to refuse admission or ask a customer to leave that has already entered if they do not abide by our Rules of Play. Fighting, bullying and abusive language aimed at other customers or staff will not be tolerated. The offending party will be asked to leave and no refund will be given.
    1. Any child or adult who causes intentional damage to any fixtures or fittings will be liable to pay for any damage caused.
    2. To prevent the spread of infection we ask that children who are unwell, or who have been unwell, do not visit LETS PRETEND for 48 hours. In instances of sickness our refund and transfer policy still applies.
    3. With the exception of weaning babies, only food and drink purchased from LETS PRETEND may be consumed onsite.
    4. Smoking and e-cigarettes are prohibited at LETS PRETEND
    5. With the exception of assistance animals, no animals are permitted at LETS PRETEND .
  5. Privacy and security
    1. To maintain the privacy of all customers, visitors may take only take photos their own children for personal use only.
    2. LETS PRETEND will only share photographs of children playing on our website, social media or promotional materials with prior written consent from parents/carers.
    3. CCTV is in operation throughout LETS PRETEND and is covered under our privacy policy
    4. LETS PRETEND accepts no liability for any loss or damage to personal belongings during a visit. All personal belongings brought to LETS PRETEND are done so entirely at the owners’ risk.

PARTY TERMS AND CONDITIONS
Please read our Terms and Conditions fully prior to purchasing a party package. All customers purchasing a party package from LETS PRETEND are bound by the following terms and conditions.

  1. Parties
    Parents and carers hold sole responsibility for their children during the party. LETS PRETEND and its staff are not responsible for the supervision of children during this time. 
    Party prices are listed in GBP and are inclusive of VAT. Prices may change at any time. We reserve the right to correct any pricing errors after booking.
  2. All deposits are non-refundable. Transfers to another date may only be made providing a minimum of 3 weeks’ notice is given before the party date. Any outstanding balance must be paid on the day of the party. 
  • The purchase of a party package entitles the customer to exclusive use of LETS PRETEND for either 2 hours.
  • Catering will be supplied by LETS PRETEND . If there are any dietary requirements then we will need to be notified 7 days prior to the party date.
  • All adult food and drink must be purchased from LETS PRETEND .
  • Your package includes capacity for 76 guests in total which is inclusive of up to 35 children. Please note that due to fire regulations we will not exceed this limit under any circumstances. Entry will be denied for any guests that will exceed the maximum capacity.
  • Parties must end promptly at the designated time or a charge of £15 per 15 minutes will be incurred.
  • In the event that we are unable to open due to adverse weather conditions or other circumstances beyond our control we reserve the right to cancel a booking and issue a full refund.
  • LETS PRETEND operates party sessions at 9.30am and 3.00pm on both a Saturday and Sunday
  • The birthday child and immediate family Visitors may arrive 10 minutes before the party start-time. Party guests may arrive at the party start time.
  • Parties are exclusive hire only and no other customers will be permitted entry during this time.
  • All children must be accompanied by an adult aged 18 or over. Children must be supervised in the play area at all times.

Please note if you don’t select the correct amount of people for your booking including adults, you may be turned away due to the capacity of our building and let’s pretend can’t be held responsible for your booking error, if you do spot an error please don’t hesitate to contact us at the earliest opportunity