FAQ’S

Frequently Asked Questions

What age is LETS PRETEND suitable for?

Children of any age are more than welcome but we believe that children aged 0-10 will gain the most value out of our role play experience. We have no upper age limit so if you have older children who would enjoy Lets Pretend then they are more than welcome to visit. 

What are our opening times?

We are open every day and run 90 minute play sessions starting at 9.30am, 11.30am, 1.30pm and 3.30pm

Are the play sessions supervised?

Our friendly staff are always on hand to make sure that our sessions run smoothly and safely however parent and guardians are responsible for the supervision of the children in their care at all times.

Do I need to book before visiting?

In order to ensure an enjoyable experience for each child we limit the number of visitors per session. Therefore, although it’s not essential we do advise booking so that no child leaves disappointed. If you would prefer not to book then please call us from 9am onwards to check on the day availability.

Can I rearrange my session?

All bookings are non-refundable however we understand the situations may arise where you need to change your session. Therefore we are able to transfer your session to another date providing a minimum of 24 hours’ notice.

Is LETS PRETEND wheelchair accessible?

Yes we are wheelchair accessible and have disabled toilet facilities.

Can I bring my own food?

With the exception of weaning babies and children with severe allergies we ask that no food or drink is brought into the premises. We have a café serving an array of hot and cold drinks as well as snacks. We will do our best to cater for children with mild allergies.

Can I take photos?

Of course! As long as you are only taking pictures of your own children then you are more than welcome to snap away, and dont forget to add them too our social media pages

Can I bring my Pram?

Unfortunately prams are not permitted within our café or play area. Upon entering all prams must be left in our buggy park which is situated opposite our entrance.

What if I’m late for my session?

You are still welcome to come in on your arrival however your session will still end at the end of the original allotted 90 minutes.